FAQs

Can I make changes to my order?
If you have any problem with your order details, please email us your order number, contact number, and details at hello@soulartshop.com

Can I cancel my order?
We accept order cancelation within 12 hours upon placing the order. Please email us your order number and contact number.

What delivery method do you offer?
For all order: domestic or international, items will be shipped via Hongkong Post - Air Parcel (WITH tracking number).

When will you ship my order?
Please allow 3-5 working days for your order to be processed. Extra time might be required to process orders during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing and delivery during peak season. Please also note that delays may occur as a result of pending payment authorizations.

How can I check my order status?
Tracking number can be obtained in shipping confirmation email. You may track your order on the website of Hongkong Post. In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped.