Privacy Policy

We respect you rights to privacy and is committed to protecting the personal information you share with us in compliance with applicable privacy laws.

This policy describes what types of personal information we may collect from you, how we use the information collected and how you can reach us and manage the information we hold about you.

What Information Do We Collect?

We collect your personal information only when it is necessary, relevant, and sufficient for the purpose of providing the goods or services you ordered or delivering the marketing correspondence you consented to receive. The information we collect from you includes but is not limited to:

• Name;
• Gender;
• Payment Card Details;
• Billing and Delivery Address;
• Phone Numbers;
• Email address.

In addition, we may also collect the information of how you visit and use our website in order to improve our services. The information includes but is not limited to:

• The date and time you visited our website;
• The devices you are using;
• The product you browsed and added to your cart;
• IP Address.

How Do We Use Your Information?

We understand that the information you share with us may be sensitive. Therefore we are dedicated to safeguard your information with the highest standard. A number of security technologies are applied to our website including encryption and authentication either by us or by our designated providers such as Shopify, to help protect your personal information.

We may retain and use your information under various circumstances, including processing your orders and send you marketing messages if you have signed up as a member with us.

Your credit card details, however, will be stored and processed by our website host platform Shopify with encryption if you choose a direct payment gateway to complete your purchase, and will under no circumstances be accessible to us.

We may also disclose your information with service providers who act on our behalf, including couriers, payment providers, IT contractors, legal counsels and other professional advisors. Your personal information may also be disclosed to government agencies and regulatory and law enforcement bodies when required.

How You Can Reach Us?

In case you wish to update your personal details, inquire what information we hold about you, or withdraw your consent to any of our collection or use of your information, please write to us via hello@soulartshop.com. We strive to respond your inquiries within the next 2 working days. However, please expect a delay in our responses during peak periods.

Liability Waiver

We promise to make our best efforts in protecting your personal information we hold. However, we do not take any responsibility for any privacy breach and the potential damages caused if it was not due to our negligence. At our discretion we may accept to take actions on your behalf at your own cost so long as you request and authorize us to do so.

Amendments

This Privacy Policy is subject to amendments from time to time. Updates to this Privacy Policy will take effect immediately after posted on our website. We will not give further notice of any amendments and updates. Please check our website regularly for updates. This Privacy Policy was last updated in November 2019.